Level 1 sweep and inspection to the NFPA 211 annual standard - flue, crown, cap, and flashing checked and photographed
Chimney sweep logs do not sweep chimneys. They loosen some creosote - which then falls where a brush and vacuum still have to collect it.
Before
After
Before
After
Before
AfterThe Top Hat Chimney Guarantee
We’ve been climbing onto roofs in Doylestown since 1999, and we’ve learned the only guarantee that means anything is the one Wendell Pike puts in writing on every job ticket. The 90-Day Done Right Promise is simple: if the sweep, the repair, the liner, or the cap isn’t done right, one call brings us back at no charge. No fine print. No arguing about whether it counts. Wendell runs into you at the grocery store on Saturday, and he’s not interested in being the guy who dodged your call. That’s the guarantee.
What’s Covered
- Workmanship for 90 days. If anything we touched fails or falls short of the job we described, we come back and fix it on our dime.
- Parts and materials we install. We stand behind every DuraFlex liner, HeatShield application, Olympia cap, and Copperfield component we put in your chimney.
- Cleanup when we leave. Drop cloths go down before tools come off the truck. If you find soot in your living room after we’ve gone, that’s a callback.
- On-time arrival, or a phone call. You get a real window, and the sweep who shows up at your door is uniformed, background-checked, and calls if the schedule slips.
- The price we quoted on the phone. The number you hear before we start is the number on your invoice. No surprise add-ons after the flue is opened up.
Our Satisfaction Promise
Here’s what happens if you’re not happy. You call (484) 600-2977. A live person answers, day or night. You tell us what’s wrong. Wendell or one of his crew comes back out, looks at the job with you, and we make it right. That’s the whole process. We don’t route you through a call center, we don’t ask you to submit a ticket, and we don’t make you wait three weeks for someone to “review your case.” If the work isn’t right, it gets fixed. The 90-Day Done Right Promise is stamped on every job we complete in Doylestown, so there’s never a question about whether you’re covered. And when we’re done, we want you to be the neighbor who tells someone else on your street what we did, not the one who has to explain why the chimney still smokes.
Licensed & Insured Backing
Paperwork matters because a chimney fire or a carbon monoxide leak doesn’t care how friendly the guy with the brush was. Top Hat Chimney is licensed and insured, and we’re happy to show you proof before we set foot on your roof. Wendell’s name is on the work, and the company’s published address in Doylestown means we’re not going anywhere. If something goes wrong on a job, it’s handled properly, not passed off to you and your homeowner’s policy. That’s the real guarantee behind the guarantee.
Answers About Our Warranty
How long does your workmanship guarantee last?
The 90-Day Done Right Promise covers every job we complete. If it’s not done right, one call brings us back to make it right at no additional cost. It’s in writing on every job ticket, and Wendell’s phone number is on it.
Does the warranty cover parts and materials?
Yes. If a liner, cap, crown, or repair component we installed fails due to our workmanship within the 90-day window, we’ll address it. For manufacturer-specific coverage on products like DuraFlex liners, HeatShield treatments, or Olympia caps, call us at (484) 600-2977 and we’ll walk you through what applies to your specific job. Estimates are always free.
What if I’m not satisfied with the job?
You call us and we make it right. That’s exactly what the 90-Day Done Right Promise is for. No forms, no delay, no runaround. Call (484) 600-2977 and a live person answers.
Are you licensed and insured in Doylestown?
We are. Top Hat Chimney is licensed and insured, and Wendell will show you the paperwork before any work begins. We’ve been serving Doylestown since 1999, and we’re not going to risk our reputation or your home over an uninsured mishap.
Do you offer anything extra for repairs?
Yes. We take $40 off any repair over $200, and we’ll give you a free second opinion on any written estimate you receive from another company in Doylestown. Seniors and veterans always get 10% off. Call (484) 600-2977 for a straight answer and an exact price.
Do you guarantee cleanup?
Your house should look the way it did when we arrived, minus the years of creosote in the flue. If you find soot or debris after a sweep or repair, that’s covered under our satisfaction promise. One call and we’re back.
Written by Wendell Pike, Owner at Top Hat Chimney, serving Doylestown since 1999.